Business Support Manager

We are seeking an experienced and highly organised professional to lead medical staffing and rota management within the division. Working closely with Service Managers, Clinical Leads and senior stakeholders, the post holder will ensure safe, compliant and cost‑effective junior doctor rotas, aligned with New Deal and Working Time Directive requirements.

The role supports delivery of operational objectives, oversees administrative teams, and plays a key role in workforce planning, performance monitoring and service improvement. Responsibilities include managing leave, sickness and locum cover, advising on staffing and rota issues, supporting NHS performance targets, and contributing to service redesign to improve patient flow and the acute care pathway.

• Managing leave, sickness and locum cover.
• Advising on staffing and rota issues.
• Supporting NHS performance targets.
• Contributing to service redesign to improve patient flow and the acute care pathway.
• Leading people and financial management, ensuring effective communication, accurate systems recording, and compliance with Trust policies.
• Promoting high standards of performance, governance and patient safety.
• Leading on all matters relating to medical staffing within the division and overseeing the administrative team.
• Supporting Service Managers in delivering agreed operational objectives prioritized by the Senior Management Team.
• Managing the effective running of clinical rotas and ensuring full compliance with Working Time Directive requirements.
• Overseeing junior doctor working patterns and leading departmental inductions.
• Advising Service Managers, the General Manager, Clinical Director and Lead Clinicians on rota and staffing‑related operational issues.
• Overseeing sickness, annual leave and study leave processes, ensuring accurate recording in relevant systems, and coordinating cover for staffing gaps.
• Supporting the design and implementation of junior doctor rotas and taking a creative approach to resourcing during periods of peak activity.
• Supporting Service Managers with data analysis to maintain NHS targets (including breach analysis and ambulance offloads).
• Contributing to service changes that improve the acute patient pathway.
• Overseeing administrative teams alongside Operational Team Leaders and Supervisors.

The Trust provides a full range of local and specialist services across its five sites. The Trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person‑centred, digitally‑enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

For further details / informal visits contact:
Name:
Katrina Starling

Job title:

Service Manager
Email address:
Telephone number: