Senior Project Manager; CRM Migration

Senior Project Manager – CRM Harmonisation Initiative

We are looking to hire a Senior Project Manager to lead a major CRM harmonisation initiative involving two large‑scale platform migrations: from Adobe to SAP and from Oracle to Salesforce. The role will coordinate cross‑functional teams and drive delivery of work streams within a complex multi‑vendor environment.

• Lead delivery of identified work packages to time and scope as outlined in the project brief (subject to formal change control).
• Lead detailed scoping of work packages, acting as a Business Analyst to scope UK market requirements and ensure alignment across the business.
• Define UK work package content, structure, timeline, interdependencies and IT requirements; organize and manage so packages can be delivered successfully.
• Escalation point for all issues, risks and decision‑making for day‑to‑day development and delivery of specified work packages.
• Motivate and guide stakeholders to secure input, ensuring an optimal project plan.
• Inspire and motivate stakeholders and teams (including Munich project team, UK/IE business process owners, UK/IE employees, Channel owners, Retailers and Customers) to develop and adopt solutions that support UK business requirements.

• Proven experience as a Senior Project Manager delivering large‑scale technology or CRM migration programmes.
• Strong understanding of CRM platforms, ideally with exposure to Salesforce.
• Demonstrated ability to bridge business and IT, translating requirements and ensuring alignment across teams.
• Experience working in agile environments, including sprint planning, ceremonies and iterative delivery.
• Proficiency with Jira and Confluence for project tracking and documentation.
• Excellent stakeholder management skills, with the ability to influence and communicate at all levels.
• Strong organisational and planning capabilities, with a track record of delivering complex projects on time.
• Background working in multi‑vendor or enterprise‑scale environments.
• Ability to operate in hybrid PM/BA roles when required.
• Experience in CRM consolidation or harmonisation programmes.

• Proactive
• Adaptable
• Flexible
• A team player
• Reliable

• We are an equal employer and embrace diversity. No one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status or disability or health condition.
• As a Disability Confident employer, we provide reasonable adjustments in the recruitment process where requested.
• We offer interview opportunities to people with health conditions and disabilities who meet the minimum criteria for a role.