ICT and Reprographics Technician, HARRIS Academy

About Us

Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here.

We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are

We are ambitious
, tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers.

We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that.

We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is “Together We Can” and if you are interested in joining us, we would be very keen to meet you.

Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington.

• Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
• Ensuring that all incidents and service requests are logged appropriately
• Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
• Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
• Ensuring that Academy incidents and service requests are resolved within the target resolution time
• Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
• Installing, configuring and maintaining computer peripheral equipment
• Installing and testing new software and software updates and upgrades
• Installing, configuring and maintaining VoIP telephones
• Familiarising yourself with the network infrastructure and associated documentation
• Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
• Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices
• Administering Active Directory user login accounts
• Managing Active Directory Distribution and Security groups within the Academy
• With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
• Delivering the IT support service in accordance with ITIL and HarrisNET principles.
• Updating and maintaining the IT assets in both locations as listed in the CMDB
• Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning

• Good verbal and written communication skills
• The ability to self-manage, organise, and prioritise tasks and work under pressure
• A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
• Flexibility and adaptability
• Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
• Excellent troubleshooting skills, backed by a…