Duty Manager

Duty Manager – Pur Sang (Orpington)

Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team? Then this may be for you! As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site. The role requires a hands‑on approach, leadership skills, and the ability to handle day‑to‑day challenges efficiently.

• Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!)
• 30 days annual leave (including bank holidays). Additional leave with length of service.
• Holiday purchase scheme.
• 25% off food and beverage and free hot drinks.
• NEST pension.
• Early Pay – withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus.
• Exceptional achievement award scheme.
• Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.

• Assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities.
• Lead and manage a team of staff whilst on duty and taking responsibility for the day‑to‑day operations of team.
• Assist with the organisation of all activities, groups and events/special programmes administered by the Centre.
• Assist in maintaining accurate records of income/attendances, providing full audit and transaction records.
• Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training.
• Monitor Pool Plant and equipment in liaison with the technical team and take any corrective action to meet the swimming pool and facilities environmental standards.
• Take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues.
• Close or open the department when on the relevant shift, in accordance with departmental Opening Procedures.

• At least two years’ experience of working in a customer service environment.

• NPLQ qualification.
• Pool Plant.
• First Aid.
• Health and Safety (IOSH, NEBOSH).

Interested? Here's a little more about us:

We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long‑term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become a part of giving back to the community!

All offers of employment are conditional upon you signing the contract of employment and:

• Satisfactory health clearance;
• Two satisfactory references;
• Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom;
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.

Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.

Mytime Active reserve the right to remove the advert for this role as required.

• Mid‑Senior level

• Full‑time

• Management
• Strategic Management Services