Operations Manager - B2B

Operations Manager – B2B
Orpington | Hybrid – 2 days office-based | Up to £45,000 + bonus

Are you an experienced Operations Manager who enjoys taking something that works and making it better, smarter and scalable?

This is a newly created opportunity to take ownership of B2B operations and a growing Sales Support team within an established national business.

The team is already growing – and is expected to more than double in size over the next couple of years. You’ll be responsible for making sure the operation is ready to grow with it.
The opportunity As Operations Manager, you’ll take ownership of the day-to-day B2B operation, from quote through to order, fitting and aftercare, while building the processes, systems and ways of working that will support future growth.

You’ll lead and develop an existing team of two Sales Support Executives, with the potential for this to grow to around five by the end of 2027.

This is a hands-on role for someone who likes to spot inefficiencies, improve processes and make things happen.
What you’ll be doing

• Lead, coach and develop the Sales Support team
• Take ownership of day-to-day B2B operations, including quotes, orders, queries and escalations
• Build, document and continuously improve operational processes
• Introduce clear SLAs, workflows and priorities
• Ident...