Branch Manager

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Lead Critical Infrastructure. Inspire High-Performing Teams. Drive Business Success.

• Competitive, market-aligned salary
• Management performance bonus
• Company car
• Leadership role within a nationally recognised engineering business

At Stannah, we're trusted to keep people and goods moving safely every day. We're looking for an experienced, commercially focused Branch Manager to lead our London Infrastructure Service Branch in Orpington.

This is a unique opportunity to take ownership of a strategically important operation that delivers maintenance, repair and 24‑hour callout services for lifts, escalators, moving walkways and lifting equipment across London's infrastructure network.

As Branch Manager, you will be responsible for the overall success of the branch, leading a team of dedicated professionals while ensuring the highest standards of safety, customer service and operational performance. You will drive sustainable business growth, develop strong customer relationships and create an environment where people can thrive and perform at their best.

At Stannah, safety is at the heart of everything we do. We are looking for a leader who shares our commitment to creating a strong safety culture, delivering operational excellence and ensuring customers receive outstanding service every time.

This is more than a branch leadership role. It's an opportunity to make a real impact on a business that plays a vital role in supporting the safe and reliable movement of people and goods throughout London.

If you're a results-driven leader with experience managing operational teams, developing people and delivering commercial success, we'd love to hear from you.

Working Hours:

Monday - Thursday 8am - 4.15 and Friday 8am - 3.45pm(These hours may change dependant on the business needs)

Join Stannah and help shape the future of one of our most important infrastructure service operations.

• Lead the branch to deliver safe, high-quality service and maintenance for lifts, escalators and lifting equipment.
• Ensure Health & Safety standards are always met and promoted across all branch activities.
• Build and maintain strong customer relationships, delivering excellent levels of customer service.
• Manage branch performance, resources and budgets to achieve business plan and profitability targets.
• Develop, support and motivate colleagues to create a high-performing and engaged team.

• NVQ Level 3 in Management (or equivalent qualification).
• Experience managing lift and/or escalator service operations.
• Proven leadership experience, including leading managers and developing high-performing teams.
• Strong communication skills, with the ability to build relationships with customers, colleagues and stakeholders.
• A strong commitment to safety, customer service and delivering on promises in line with Stannah's values.

If you have experience as Lift Manager, Branch Manager, Service Manager, or in another leadership role within the lift and escalator industry, this is an exciting…