Patient Service Rep Aoh Carrollton Health Center

Position Summary

Promotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and all visitors in a prompt and courteous manner, manages the telephone, schedules appointments, prepares charts, collects payments and co-payments, process forms and on occasion enters charges and payments in the computer system.

• Understanding of electronic charting to include scanning and indexing of all patient records.
• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Performs patient registration.
• Collects, copies and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from the patients.
• Verifies medical insurance coverage and documents information prior to the patient’s departure from the office.
• Checks with insurance companies for benefits on elective procedures.
• Collects co-pays from insured patients and provide receipts when warranted.
• Notifies patients when a collection account must be satisfied at time of service.
• Acts as patient relations representative by answering patient inquiries either in person or on the telephone within the limits of his/her knowledge and medical practice policies.
• Maintains an accurate file system for insurance eligibility lists and office forms (i.e., return to work; release of medical records, informed consents, prescription pads).
• Follow-up on patient no-shows; send reminder notices when appropriate. Send letter to PCP if necessary.
• Contact patients to remind them of upcoming appointments and rescheduling of bumped appointments.
• Follow confidentiality and security rules when providing information to outside sources.
• Accepts and signs for mail parcels and other deliveries according to office policy.
• Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Verification of MFAP applications.
• Confirm pharmaceutical rep lunches.
• Performs other tasks as requested.

Experience and

Education:

High school graduate or equivalent; completion of a recognized medical program preferred.

Knowledge Of:
Modern operational methods germane to a medical practice; clerical equipment, operations and processes, must have basic understanding of medical terms and abbreviations; usage of computer systems; the mechanics of HMOs, IPAs, and PPOs; various medical forms, reports and processing methods; possess a fundamental knowledge of basic billing procedures; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.

Ability To:
Make a great first impression and sustain it, answer multiline telephones, type at least 50 WPM and operate a 10-key adding machine; operate or learn to operate automated systems personal computers and fax machines; employ tact, diplomacy and compassion with all types of people; communicate well irrespective of the medium; exhibit strong interpersonal skills; maintained cooperative relationships with staff members, patients and physicians;

communicate clearly and concisely; process a variety of medical reports and correspondence; follow set routines and be alert to variations and make decisions accordingly; persons working in this position must maintain organized and accurate records; exercise team coordination skills; serve as patient advocate; understand and enforce the financial policy of the practice and recognize correct costly data capture errors.

Aultman Health Foundation