IT Business Analyst

Your Opportunity as the Analyst, IS Business Analysis – Marketing Operations The Analyst, IS Business Analysis - Marketing Operations serves as an entry-level hybrid Business Analyst and technical operations resource supporting the Marketing Operations & Information Systems team. This role partners with business stakeholders and IS team members to support automated processes, integrations, and SaaS platforms, while assisting with requirements gathering and solution support.

Working under guidance, this role contributes to both project and run-model activities, helping ensure solutions are stable, supported, and aligned with business needs. The position requires strong communication, a customer service mindset, attention to detail, and a willingness to learn technical systems and business processes.

Location:

Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements:
Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

Support the Run Model Support day-to-day operations of automations, integrations, and SaaS platforms

Participate in support activities including incident triage, ticket resolution, and business support requests

Follow established prioritization and escalation processes when handling support issues

Assist in maintaining service stability by identifying issues and escalating risks appropriately

Contribute to reducing recurring issues through documentation and continuous improvement

Maintain and update Standard Operating Procedures (SOPs) and knowledge base content

Assist with Requirements Gathering & Solution Delivery Partner with senior analysts and stakeholders to gather and document business and functional requirements

Support creation of deliverables such as process flows, requirements documentation, and test cases

Help translate business needs into clearly defined requirements for technical teams

Participate in testing efforts, including executing test cases and documenting results

Assist with small enhancements or project work streams under guidance

Support SaaS Platforms & Integrations Provide operational and functional support across SaaS tools and integrations including things like Snap Logic, Power Automate, Copilot Agent Development and prompt engineering, etc.
Work with technical team members to troubleshoot and resolve system issues

Assist in basic configuration, monitoring, and validation of integrations and automation workflows

Escalate complex issues to senior team members or vendors when appropriate

Learn platform capabilities, data flows, and integration dependencies

Drive Operational Excellence & Continuous Improvement Identify opportunities to reduce complexity, standardize processes, and improve system reliability

Suggest improvements based on recurring support issues or inefficiencies

Contribute to automation and process optimization efforts where possible

Participate in retrospectives or team discussions to capture learnings and improve outcomes

Build Relationships & Learn the Business Develop working relationships with business stakeholders and IS team members

Seek to understand business processes, systems, and data flows

Provide responsive, customer-focused support to end users

Actively seek guidance and feedback to improve performance and skills

What we are looking for:

Minimum Requirements:

Bachelor's degree, equivalent experience or specialized training in Information Technology Experience analyzing business requirements and translating them into technical requirements

Demonstrated ability to learn new tools, systems, or technologies

Communicate clearly with both technical and non-technical audiences

Follow defined processes while identifying opportunities…