Roving Experienced Client Services Specialist

Roving Experienced Client Services Specialist

Join to apply for the Roving Experienced Client Services Specialist role at Veterinary Wellness Partners
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Do you like a change of scenery? We have five locations—Orrville, Seville, Barberton, Medina and Canal Fulton. We are looking for someone who enjoys a different environment each day and would like to work at all five of our clinics. Veterinary Wellness Partners is a privately owned, family‑oriented veterinary practice with a commitment to excellence. With our increasing number of new clients, we are continuously adding to our dynamic team.

We pride ourselves on our exceptional care given by our compassionate doctors and staff. Founded in 1956, our AAHA accredited Orrville Veterinary Clinic was the first in our organization. Today we thrive as we have grown to five clinics in total. We are located in Wayne, Medina, Summit and Stark counties, and we are thankful for the opportunity to serve our loyal clients across Northeast Ohio.

In addition to focusing on our patients and clients, we believe that our staff is the most important asset. We thrive by investing in our staff and being the catalyst that drives them to reach their goals. Whether it’s through mentorship, CE, or VWP’s education initiative, we are here to support our team as they achieve milestones in their careers. Our owners provide devoted coaches that empower us to work through interpersonal differences and embrace individuality.

By learning how we each receive and process information differently, we foster an environment where open communication is easy and welcomed.

Our nurturing culture of inclusion, equity and accountability sets us apart from the rest. Honesty, integrity and respect are ingrained in everything we do. We encourage the staff to share new ideas; your voice will always be heard and your input will be valued. We have a unified purpose to provide the highest quality medical care to our patients, and the commitment of our amazing team is what keeps VWP the practice of choice.

• Connection – Build and nurture authentic relationships—grounded in respect, empathy, and collaboration.
• Dedication – Bring focused energy and compassion to our work every day, honoring our commitment to the well‑being of animals and those who care for them.
• Ethical Excellence – Act with honesty, responsibility, and integrity in every decision, earning the trust of teammates and clients.
• Purpose – Seek meaning in every task, ensuring our actions contribute to the greater good of our patients, practice, families, and one another.
• Development – Pursue personal and professional growth through openness, curiosity, and continuous learning—individually and as a team.

As the face of Veterinary Wellness Partners, the Client Services Specialist (CSS) sets the tone for the practice by building and maintaining each client’s trust and confidence in our abilities. We are looking for a professional, organized and detailed individual who is able to work with both humans and animals alike. If you enjoy people and their pets, understand the importance of superior customer service, have great communication skills, and are outgoing and friendly, this position is for you.

• Warmly greet clients and pets by name.
• Answer phones promptly and professionally using a multi‑line phone system.
• Screen and route calls to appropriate staff.
• Provide phone shoppers with descriptions of services first, price last.
• Receive and transmit faxes.
• Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Note in medical records the details discussed during client conversations—including the date, time, key points of the discussion and any action required.
• Check medical and computer records for accurate client addresses, phone numbers and e‑mails.
• Weigh pets each visit and record weights in medical records and on computer.
• Schedule appointments and surgeries according to hospital scheduling guidelines.
• Make surgery and appointment confirmations calls.
• Answer clients’ questions about veterinary services and products and provide…