WDVA Program Assistant NOC) Project, Transitional Program – Orting

Program Assistant

Our team is excited to announce a new opportunity for a full-time (NOC) Program Assistant at the Transitional Housing Program (THP) in Orting, Washington! The THP's mission is to help those in need with stable housing, vocational rehabilitation, and employment. Veterans are surrounded with staff and wrap-around services that lead to successful program completion and return to the community.

As a Program Assistant for the THP in Orting, you will provide administrative and operational support and represent the THP to clients, participants, and other members of the public during non-traditional business hours, including evenings and weekends. You will also assist in case management activities for individuals with chronic mental health and substance use disorders in a residential 24/7 setting. If you are passionate about our mission of "Serving Those Who Served," we encourage you to apply today!

Please note:

The expected shift for this position is Wednesday 10:00 PM to 9:30 AM and Thursday-Saturday 11:00 PM to 9:30 AM. The end date for this project position is September 30th, 2029. This position is not eligible for telework.

Updated as of July 1, 2025:
This position is eligible for "Supplement Basic Shift Premium" for 24/7 Facilities. Employees who are assigned to a facility that provides direct care to residents, patients, and/or clients and whose duties are required to be performed on location will receive an additional one dollar ($1.00) per hour of supplemental basic shift premium for each hour of basic shift premium. This shift premium does not apply to overtime hours.

The supplemental basic shift premium shall expire on June 29, 2027.
* This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.

Some of what you'll do:

• Provide on-site after-hours support to clients by assisting with client inquiries, questions, and concerns.
• Interact with clients by providing encouragement and support in their treatment and case management plans with an emphasis placed on transitioning to permanent housing, gaining and maintaining employment, and/or seeking public benefits such as Veterans disability payment.
• Explain the THP policies, rules, guidelines, procedures, and protocols to clients which reinforce individual client participation agreements and case management plans.
• Assist clients by coordinating recreational activities and individual client chores around the THP buildings and the Veterans Homes campuses.
• Respond appropriately to emergency situations in an institutional setting by exercising tact, initiative, and good judgement; contact external emergency services when needed and communicate with external emergency services personnel regarding medical and/or police emergencies; brief incoming staff of recent events and debriefs Case Managers, program supervisors, and program management.
• Perform security checks around the buildings occupied by the THP and shared ground.
• Effectively plan and organize work and complete tasks within prescribed time frames.
• Perform client room inspections and confiscate contraband items (illicit substances, needles, pipes, knives, etc.) and respond to clients in a mental health and/or substance use disorder-induced crisis.
• Assist with technical and clerical tasks and managing client room assignments.
• And more!

* Complete Position Description available upon request*

Required:

• High school graduation or GED.
• Two (2) years of full-time clerical experience or equivalent education/experience. A combination of education and professional experience may be considered on a year-for-year basis. Professional experience must be relevant to the position.
• Must be proficient in English language and be able to read, write, and speak English AND
• Two (2) years of full-time clerical experience or equivalent education/experience.
• Ability to:
• Interact with difficult clients who are experiencing homelessness, chronic mental health disorders, and substance use disorders (includes responding verbally to their inquiries, listening to clients' concerns/questions, remaining calm when dealing with upset or angry clients, and exercising sound judgment.
• Maintain confidentiality in dealing with sensitive issues and clients.
• Problem-solve and provide viable options to meet client needs within program rules and guidelines.
• Basic skill level and experience with Microsoft Excel, Word,…