Front Desk- Insurance Verification

Osceola, AR, US

Salary Range: $20.00 To $21.00 Annually

Location: Osceola, Arkansas
Employment Type: Full-Time

East Arkansas Family Health Center is seeking a friendly, professional, and detail-oriented Front Desk Representative to join our healthcare team at our Osceola, Arkansas location. This position serves as the first point of contact for patients and visitors and plays an important role in ensuring a welcoming, organized, and efficient patient experience.

The ideal candidate will have previous experience working in a medical office or healthcare setting, particularly with insurance verification, patient registration, appointment scheduling, and customer service
. We are looking for someone who can effectively multitask in a fast-paced environment while maintaining accuracy, professionalism, and a positive attitude.

At East Arkansas Family Health Center, we believe health starts with caring—for our patients, our community, and our employees. You'll be part of a mission-driven organization dedicated to improving access to quality healthcare throughout Eastern Arkansas.

Comprehensive Medical Coverage – Employee-only premium paid 100% by the organization

Wellness Benefit Card that significantly reduces out-of-pocket medical and prescription costs

Dental and Vision Insurance available

Voluntary Benefits including Short-Term Disability, Long-Term Disability, Accident, Hospital Indemnity, and Critical Illness coverage

Generous Paid Time Off

10 Paid Holidays, including your birthday

Paid Sick Leave accruing at 8 hours per month

Retirement Plan with up to 4% employer match after one year

Company-Paid Continuing Education and Professional Development

Collaborative and supportive team culture

Mission-focused organization dedicated to serving the community

Opportunity to make a meaningful impact on patient lives

Greet patients and visitors in a friendly, professional, and courteous manner.

Verify patient insurance eligibility and benefits prior to appointments and at the time of service.

Confirm active insurance coverage, effective dates, copayments, deductibles, and other applicable benefit information.

Identify and address insurance discrepancies, including inactive coverage, incorrect insurance information, or eligibility concerns.

Accurately enter and update patient insurance information in the practice management system.

Verify and update patient demographic information, including name, address, telephone number, email address, emergency contact, and employment status.

Ensure patient registration information and required documentation are accurate and complete.

Provide patients with appropriate registration forms and ensure all paperwork is current and properly completed.

Maintain patient confidentiality and comply with HIPAA regulations.

Welcome and direct patients and visitors to the appropriate departments and service areas.

Answer incoming telephone calls professionally using the established EAFHC greeting and direct calls to the appropriate staff or department.

Schedule, reschedule, confirm, and cancel patient appointments.

Accurately document the reason for patient visits and update appointment statuses in the practice management system.

Maintain patient sign-in records and ensure patients are properly checked in for appointments.

Identify and document patient no-shows in the practice management system.

Notify the Medical Records Department when patients request or arrive to pick up medical records.

Maintain the visitor log, issue visitor badges, and retrieve badges at the conclusion of visits.

Provide accurate information regarding health center services, office procedures, and appointment requirements.

Assist with managing patient flow to support efficient daily operations.

Maintain a professional, positive, and welcoming attitude when interacting with patients, visitors, and coworkers.

Demonstrate strong organizational skills and the ability to multitask effectively in a fast-paced healthcare environment.

Assist with training new employees on front desk procedures and responsibilities.

Log into the telephone system and assist with incoming calls as needed.

Provide front desk coverage at other EAFHC…