Medical Centre Customer Service Administrator

Deliver professional customer service at Mindplace Newcastle, managing medical centre administration, reception enquiries, and accurate records. The role is permanent and full time.

Bupa seeks an Administrative Assistant to help create positive experiences for patients, customers, and colleagues. You will coordinate appointments, paperwork, customer reports, results, and correspondence while maintaining a professional reception. The role requires communication, organisation, confidentiality, and confidence using Microsoft Office and appointment systems.

• Greet and welcome customers throughout their centre visit
• Manage local mailbox, emails, calls, and customer queries
• Dispatch reports and manage abnormal results effectively
• Receive, scan, upload, and follow up customer results
• Collect, distribute, and send incoming and outgoing post

• Professional, friendly service for patients and colleagues
• Strong organisation, reliability, proactivity, and attention to detail
• Flexible availability for hours, days, and shift patterns
• Ability to work autonomously in busy environments
• Medical terminology knowledge or willingness to learn

Use your communication, results management, and administrative skills to support patients and centre operations at Bupa Mindplace Newcastle.