Education Associate

Position: 2600002989 - Education Associate
Education Associate
Department:  Medical Residents
Program:  Medical Affairs
Status:  Regular Full Time
Days:  8 Hour Shifts (Subject to Change)

Location:

Lakeridge Health Oshawa
Wage

Schedule:

$29.610 - $40.280 per hour
Vacancy:  

Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their careers in health care.

We are focused on fostering an environment that’s inclusive, compassionate, innovative, and joyful. This is Lakeridge Health!

Job Summary
The Education Associate works collaboratively with the appropriate individuals (Learners, Preceptors, Education Leads, Leadership, etc.) to co-ordinate and support Learner placements across Lakeridge Health (LH) and ensure the efficient and effective operation of the Education portfolio. The Education Associate is responsible for the administration of a comprehensive range of education processes that ensure and support due diligence around integration, liability, accountability, risk management and evaluation.

The Education Associate works cooperatively with LH Team Members and academic agencies to coordinate, manage, develop, and improve education opportunities, prioritizing on an ongoing basis to meet strict deadlines. The role is the operational liaison with internal & external contacts (Learners, Preceptors, Education Leads, Academic Partners, Agencies, etc.) regarding the education program and related issues.

Duties And Responsibilities

Collaborate with academic partners to receive, review, and assess placement requests against available capacity.

Match requests with Preceptors and support balanced, equitable scheduling across programs and sites.

Develop and maintain schedules (as applicable).

Upload and verify confirmed placements in the hospital's electronic onboarding system (e.g., Nirv System), ensuring prerequisites are completed before start dates.

Follow up with Learners regarding outstanding requirements, expired documentation, or failed verification.

Respond to inquiries from Learners, faculty, and academic partners regarding placement processes, requirements, and updates.

Alert the Manager when departmental or system changes affect capacity or require adjustments.

Support change management initiatives related to Learner integration (communications, IT/badge access, infrastructure, collaborative partner engagement).

Maintain effective communication with Preceptors, leaders, Medical Affairs, People Services, Occupational Health, IT, IPAC, Finance, and other hospital departments.

Serve as liaison between academic institutions and hospital departments to ensure smooth information flow and resolve issues.

Build and sustain relationships with academic partners, Learners, clinical leaders, and external partners (e.g., recruitment task forces, clinics).

Work with the Manager to identify and prioritize Learners in high-demand specialties that may support recruitment strategies.

Validate and reconcile Preceptor assignments and Learner placements.

Coordinate with academic partners on payment of Preceptor stipends and reconciliation of Learner records.

Support standardized orientation sessions across all sites.

Ensure Learners are informed of hospital policies, systems (e.g., OASIS), and required onboarding materials.

Maintain and update orientation resources and onboarding content.

Support exam coordination and invigilation when required.

Ensure Learners know how to report concerns and collaborate with leadership to resolve issues.

Promote Learner wellness and connect Learners with appropriate supports.

Escalate concerns from Learners or Preceptors to the Manager as appropriate.

Monitor capacity, placements, and scheduling data to anticipate pressure points.

Collaborate with academic partners and internal committees to adjust scheduling and support innovative learning models.

Gather and review feedback from Learners and Preceptors to identify opportunities for program improvement.

Ensure adherence to relevant standards, policies, and regulations (e.g., PARO, CPSO requirements, hospital policies).

Coordinate with academic partners to support academic appointments and affiliations.

Prepare summary reports for committees and leadership on…