Systems Operations Specialist

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Job

Requisition :  Time Type:
Full time Employee Group:
Staff Job Category: IT Support

Employment Type:

Temporary Department:
Office of the Registrar - Records Communications Hiring Range: $61,954.88 - $77,443.60 Posting Information:
This posting is for an existing vacancy. Term: 16 months This position is being offered as a Secondment or contract opportunity. The internal posting deadline for this position is November 19th, 2026, at 11:59PM. This is a Career Path position. The final level will be determined based on demonstrated skills and experience.

Anticipated hiring ranges:

• USG 6 - $56,494-$70,617
• USG 7 - $61,954-$77,443

Systems Operations Specialists (Specialists) are responsible for systems support through production work. This position is the intermediary between Business Systems Analysts and Records Assistants/Admissions Assistants, providing processing support, specialized coding, and query support.

• Production and Processing Support
• Responsible for the timely management and execution of daily processes and daily data feeds (e.g., Co-op, milestones, work reports, etc.) to support work of the Registrar’s Office and campus partners
• Responsible for scheduling, maintenance, and support for regular data interfaces with other campus enterprise systems (e.g., Waterloo Works, Learn, Watcard, Faculty systems, data warehouse, etc.); as well as external systems (e.g., ONCAT, eCampusOntario)
• Ongoing maintenance of catalog; coding Senate-approved changes to courses, academic plans, and policies
• Generation of queries and reports for distribution to registrarial staff, faculties and departments
• Identifies interface errors to Supervisor
• Collaborates with IST to resolve systems issues
• Supports Undergraduate Calendar maintenance processes, including oversight of the preface notes, course index page, and making the courses go live
• Supports Records & Systems Team processes such as term activation, appointment coding, academic progression, etc.
• Assists the Records Systems team during system upgrades and participates in assessing system enhancements; when assigned to a project, duties may include:
• Provides testing support
• Collects user requirements;
  Reviews business system design proposals.
• Creates and maintains enrolment requisites to manage access to classes
• Determines best practice and documents guidelines for AA coding (including the use of course lists, requirements and requirement groups)
• Support Grade Point Average calculations during the AP process
• Acting as a resource regarding complex enrolment issues; analyzes and resolves requisite issues
• Training and Documentation
• Documenting operational business processes and procedures
• Support for training in specialty of portfolio
• Act as a resource for Records team, and Systems Analysts
• Analyzing, reviewing, and maintaining the student information system documentation
• Provides coding advice and processing updates to the Records/Admissions Team
• The Operations Specialist portfolio will be comprised of a combination of the following activities:
  Records Interfaces Class enrolment, academic progression and degree audit, convocation processes Milestone coding (WHMIS, English Language Proficiency, Co-operative Work Terms and Work Reports, etc.) Manage grade submission at end of each term, including…