Technical Writer​/Communications Officer

We are currently requesting resumes for the following position:
Technical Writer/Communications Officer

Resume Due Date:
Thursday, August 28th, (5:00PM EST)

Job : 25-

Number of Vacancies: 2

Level: MP2

Duration: 6 Months

Hours of work: 35 Hours per week

Location:
Oshawa, Ontario (Hybrid – 2 days remote)

Job Overview

We are seeking an experienced SOP Specialist to lead the development, improvement, and ongoing management of our company’s standard operating procedures. The ideal candidate is a strong communicator (both written and verbal), skilled at gathering business requirements, and adept at translating complex processes into clear, actionable documentation. You will play a key role in establishing a best-in-class SOP framework, ensuring procedures are accurate, accessible, and up-to-date.

Key Responsibilities:

• Collaborate with stakeholders across departments to gather business requirements and process details.
• Review, assess, and improve existing SOPs for clarity, accuracy, and effectiveness.
• Develop, document, and implement a comprehensive SOP framework and templates tailored to organizational needs.
• Create new SOPs as needed, ensuring consistency, completeness, and compliance with best practices.
• Define and implement a process for regular review, updating, and version control of SOPs.
• Facilitate workshops and interviews with subject matter experts to capture detailed process information.
• Train staff on SOP usage and importance, and provide guidance on process documentation.
• Stay current on industry best practices and regulatory requirements related to process documentation and SOP management.
• Ensure SOPs are easily accessible and understandable to all relevant staff.
• Track and report on SOP compliance and adoption metrics.

Qualifications

• Proven experience writing and managing standard operating procedures in a business or technical environment.
• Exceptional written and verbal communication skills.
• Strong ability to analyze business processes and translate them into clear, actionable documentation.
• Experience developing documentation frameworks, templates, and governance processes.
• Ability to facilitate meetings, interviews, and workshops with cross-functional teams.
• High attention to detail and commitment to accuracy.
• Experience with documentation management systems or knowledge bases is a plus.
• Process improvement or quality management certifications (e.g., Six Sigma, Lean, ISO) are a plus.

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to:
Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.