Logistics Customer Service Agent

Join McAsphalt as a Logistics Customer Service Agent in Oshawa, where you will play a critical role in our dispatch operations. This full-time position prioritizes customer service and order management.

In your role, you will engage with customers, handle order processing, and ensure compliance with US border regulations. This position suits individuals who bring excellent communication skills and a positive demeanor to support a seamless logistics experience. You will also be responsible for gathering customer insights to improve service delivery.

Key Responsibilities:

• Maintain and update product knowledge for customer education

• Assist with order entry in dispatch software

• Ensure product availability for on-time delivery

• Complete all necessary paperwork for cross-border transactions

• Record customer feedback for service improvements

Requirements:

• High school diploma or equivalent relevant experience

• 2+ years of customer service experience

• Excellent communication abilities and attitude

• Strong organizational skills in a busy environment

• Familiarity with logistics software and systems

Bring your customer service expertise to McAsphalt and thrive in a supportive team environment.
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