Detail-Oriented Customer Service Coordinator

Join Classic Fire + Life Safety as a Detail-Oriented Customer Service Coordinator. Focus on scheduling and quality control to ensure high standards in fire safety services.

In this central role, you will work closely with field technicians and various teams to streamline appointment scheduling and maintain accurate documentation. Your proactive communication will help ensure jobs are completed on time and meet quality expectations. A strong background in scheduling and customer service is essential for this position.

Key Responsibilities:

• Coordinate schedules to meet inspection KPIs

• Ensure communication regarding job readiness with customers

• Maintain and verify accuracy of records in ERP

• Track open jobs for efficient workflow

• Support service contract documentation for closeouts

Requirements:

• Minimum 2 years of experience in relevant service roles

• Strong organizational and time management skills

• Knowledge of Fire & Life Safety codes is beneficial

• Good interpersonal skills for effective communication

• Comfortable using technology and software solutions

Utilize your meticulous attention to detail and scheduling expertise with Classic Fire + Life Safety in this essential customer service role.
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