Bilingual Customer Service Advocate at Makita

Location: Whitby

Make an impact as a Bilingual Customer Service Advocate with Makita, utilizing your organizational and communication skills to serve customers in both English and French.

This role offers a fulfilling career path.

As a key player, you will assist customers through various inquiries and ensure their needs are met using CRM platforms. The position requires processing orders and credits efficiently while communicating effectively with various departments. Your analytical and problem-solving skills will enhance the overall customer experience.

Key Responsibilities:

• Process customer orders, credits, and returns efficiently

• Address customer calls on products and services

• Ensure current pricing in accordance with company standards

• Implement promotional pricing adhering to guidelines

• Collaborate with colleagues across departments

Requirements:

• Two years of related customer service experience

• High school diploma or equivalent

• Bilingual in English and French, both written and oral

• Experience with CRM platforms like Zendesk preferred

• Education in Business Administration is an asset

Leverage your bilingual ability and customer service experience at Makita to contribute to team success.
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