Field Operations Associate

Position: Field Operations Associate I
Overview
Work Location Type:
Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation
The hourly rate for this role ranges between $21.62-$29.72, with eligibility for an incentive target of $1800 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Details
This unique hybrid Keep Stock / Branch role supports both business functions in a particular market. The Field Operations Associate will have the ability to serve key customers both in the branch and on customer sites. All aspects of this role will involve customer-facing activity, and a strong ability to remain agile and organized. The objective is to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using guidance, knowledge, computer acumen, and a winning attitude.

The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively. As a hybrid role the individual will be required to work in Grainger Canada branch and also be on the road servicing customer accounts. The role lives and demonstrates the Grainger Principles:
Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

You Will

Branch:

Ownership of the entire customer experience, including appropriate product selection based on customer requirements, accurate order entry and maintenance, accurate picking, and safe loading of customer vehicles as needed.

Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.

Promote company products and services to customers and provide substitutions where required.

Maintain well-rounded knowledge of products and tools sold, including completion of required certifications.

Processing customer transactions.

Providing customer updates on delivery, lead times, quotes, etc.

Management of tasks related to filling vending machines and Vendor Managed Inventory (VMI).

Collaborating with KS customers on program/product updates for vending/VMI programs.

Keep Stock:

Service the customer’s specific needs, including Vendor Managed Inventory and vending unit replenishment.

Ensure proper product stocking levels at customer locations by scanning for orders as inventory is depleted.

Oversee customer inventory locations by ensuring proper labeling and quantities on hand.

Meet regularly with key customer contacts to ensure needs are met and products are available, including scanning, put away and spot buys of products.

Resolve customer problems promptly and accurately to retain and promote customer loyalty.

Follow designated customer route as defined by routing software tools.

Document standard operating procedures at customer locations to provide direction to back-up resources and…