Limited Term Customer Service Coordinator

Position: Limited Term Customer Service Coordinator Role
Explore a limited term Customer Service Coordinator role at Ontario Tech University focused on parking services. Be the go-to resource for inquiries related to parking, Ucard, and UPass, ensuring excellent support.

Ontario Tech University is looking to fill two positions for this 9-month role. As a Customer Service Coordinator, you will handle day-to-day interactions, permit processing, and address customer concerns through various channels. Your contributions will aid in improving services and addressing the needs of students and staff.

Key Responsibilities:

• Manage Ucard/UPass program operations and support

• Process and record parking transactions with accuracy

• Help customers with parking policies and service inquiries

• Provide IT support for parking systems and equipment

• Assist in coordinating events and communication strategies

Requirements:

• Two-year post-secondary diploma; business or IT preferred

• 1-3 years’ experience in a service-oriented role

• Background in higher education settings is advantageous

• Excellent knowledge of software like Google Suite

• Communication, time management, and organizational skills

Bring your customer service and technical support skills to Ontario Tech University as a key part of the parking services team in Oshawa.
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