Job Description & How to Apply Below
Location: Whitby
Overview Drive Auto Group is focused on providing unforgettable guest experiences, with guest satisfaction driven by a dedicated team of employees. At Drive Auto Group you will experience the innovative, creative, and collaborative approach that sets our team up for success. Midway Nissan, a proud member of Drive Auto Group, is currently seeking a Sales Coordinator, Business Development Representative to join their team.
The ideal candidate will coordinate and support all efforts to establish an industry-leading guest experience for dealership clientele. This role is responsible for scheduling service appointments and handling guest inquiries in an efficient and timely manner, as well as collaborating with other departments to develop prompt guest service communication.
Responsibilities Basic client services: respond to inbound emails, telephone and online inquiries
Provide timely responses to customer requests
Professional and effective communication with customers
Generate appointments for current, outstanding, or lost customers through outbound prospecting and lead activity management
Confirm and follow up or reschedule missed appointments
Serve as the first point of contact with a friendly attitude
Direct, track, and fairly distribute all leads and potential customers
After-purchase care: follow up with customers who have bought a vehicle and maintain customer satisfaction
Update records and enter customer information into the data management system
Create and filter customer retention lists and generate leads to determine if customer vehicle needs have changed
Ability to meet or exceed monthly goals
Present products, pricing and estimates clearly
Address and overcome customer objections effectively
Assist with other duties as assigned by direct manager
Qualifications Excellent communication skills (verbal and written)
Knowledge of CDK and/or Xtime is a definite asset
Ability to utilize several different computer programs simultaneously
Sales experience
Excellent customer service skills
Automotive knowledge is an asset, but not required
1-2 years of customer service in a call center environment preferred
What We Offer Competitive compensation plans
Collaborative team dynamic and family-like atmosphere
Supportive work environment
Health and wellness initiatives
Community involvement activities
Exciting company events
Employee purchase plans and company discounts
Drive Auto Group is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.
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