Tier 1 Bilingual Support Representative

Become part of Teladoc Health as a Tier 1 Bilingual Patient and Member Support Representative.

Your role entails providing exceptional customer service in both English and French via calls, emails, and chats.

This position is pivotal in ensuring patient satisfaction as you manage inquiries, resolve issues, and offer detailed information about our services. You will demonstrate strong problem-solving capabilities while handling a variety of situations, including crisis management. Enjoy the flexibility to craft your own schedule while contributing as a supportive team member.

Key Responsibilities:

• Manage calls, emails, and chats effectively

• Resolve patient inquiries to enhance their experience

• Provide clear information about healthcare services

• Handle occasional crisis situations confidently

• Collaborate with a dynamic team while working remotely

Requirements:

• Bilingual proficiency in English and French

• Exceptional empathy and communication skills

• Ability to handle multiple priorities in a fast-paced environment

• Quick adaptability to new processes

• Minimum availability of 15 hours weekly

Utilize your bilingual proficiency and customer service expertise to support patient needs at Teladoc Health.
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