Customer Service Representative

Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.

As well as assisting customers, using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.

U‑Haul Offers:

Paid holidays, vacation, and sick days, if eligible

Gym Reimbursement Program, if eligible

Opportunities for advancement

Valuable on‑the‑job training

Deferred profit‑sharing plan, if eligible

You Matter Program (EAP)

Wellness Programs

Discounts on Apple products, Dell computers, hotels, and more

Career stability

Complete Benefit Plan, if eligible

RRSP payroll deduction plan

Mindset App Program

Customer Service Representative Responsibilities:

Assist customers inside and outside a U‑Haul center with U‑Haul products and services.

Use smartphone‑based U‑Scan technology to manage rentals and inventory.

Move and hook up U‑Haul trucks and trailers.

Clean and inspect equipment on the lot including checking fluid levels.

Answer questions and educate customers regarding products and services.

Prepare rental invoices and accept equipment returned from rental.

Install hitches and trailer wiring.

Drive a forklift (certification offered through U‑Haul upon employment)

Other duties as assigned.

Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications:

Valid driver’s license and ability to maintain a good driving record.

High school diploma or equivalent.

Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

Pay Range is: $18 - $20 hourly

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

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