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Customer Service Specialist
Job Description & How to Apply Below
Customer Service Representative
Shift: Monday to Friday (08:00-17:00)
TRANSX LTD
Operating for over 50 years, the TransX Group of Companies is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.
TransX Ltd has an exciting opportunity for a Customer Service Representative (CSR) to join our Operations Department. Reporting directly to the Customer Service Manager, the CSR is responsible for developing and maintaining long-lasting relationships between the organization and the customer while supporting organizational values and objectives. The incumbent promptly responds to customer needs, utilizes TMW systems to provide accurate updates, and proactively communicates any service disruptions or delays.
Building strong, professional relationships with internal operational teams, terminal personnel, drivers, and external customers is key to success in this role.
As an employee of TransX, the Customer Service Representative is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.
KEY RESPONSIBILITIES
Communication & Relationship Building: Provide live customer service and support. Perform live freight tracking with proactive communication regarding any service disruptions. Participate in customer calls and meetings as required to build lasting relationships.
Order Creation & Maintenance: Ensure all tenders are accurately entered into the system with all pertinent information required to service the load on time. Enter all pickup/delivery appointments, service alerts for disruptions, and additional demurrage, detention, or extra costs for billing.
Freight Balance & Service: Actively source loads when freight needs do not meet network balance. Create Level of Service (LOS) reporting, identify service gaps, and participate in on-time service improvement plans. Perform other operational duties as assigned.
SKILLS & KNOWLEDGE
Qualifications:
Secondary Education required.
Experience:
Logistics, supply chain, or trucking industry experience is considered a strong asset.
Technical
Skills:
Computer literate and proficient; experience with TMW or operational software is an asset. Knowledge of the trucking industry and associated rules/regulations (e.g., Hours of Service) is preferred.
Core Competencies:
Excellent verbal and written communication skills for internal and external interactions.
Superior time management and organizational skills with the ability to multitask and prioritize effectively.
Strong analytical thinking and proactive problem-solving abilities.
Ability to adapt to daily operational changes, manage stressful situations professionally, and make decisions with limited supervision.
BENEFITS & PERKS
WHY JOIN TRANSX?
Large, Canadian-owned company operating for over 50 years
Leading transportation and logistics services with 11 terminals across North America
Competitive compensation
Partnered training programs and learning supports
BENEFITS
RRSP company match programs
Training and tuition reimbursement
RECOGNITION PROGRAMS
Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition & annual performance incentives
OTHER PERKS
Employee and Family Assistance Program (EFAP)
Encouraged work-life balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Dynamic team environment fostering professional and personal growth
TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.
All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application.
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