Customer Experience Specialist

Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource teams, and to further add to our dynamic company culture.

Position:
Customer Experience Specialist
Department:
Customer Experience
Type:
Full Time - Permanent:
Monday-Friday 2:30pm to 11:00pm after completion of training with occasional Saturday or Sunday
Why work at RCT?

Opportunity to support the vulnerable sector and make a difference in someone’s life.

Not a sales environment; we focus on call quality and accuracy.

Work in an inclusive culture, with a supportive and diverse team and have access to management who really care.

Participate in performance plans, recognition programs, service awards, office events and other celebrations.

Paid training and o pportunity for leveled job growth with pay increases.

Position Responsibilities:

Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns

Record and modify customer information within the database

Offer support and solutions to customers in accordance with the company's customer service policies

Collaborate with key stakeholders and teams to stay updated on new products, services, and policies

Other duties as requested

Position

Qualifications:

High school diploma or equivalent (GED)

Minimum of 1-year customer service experience

Excellent English verbal and written communication skills

French verbal and written communication skills considered an asset

Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)

Friendly, patient, empathetic, dependable and self-motivated

High ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracy

Ability to work independently and as part of a team

Ability to multi-task and high ability to operate in a busy environment

Flexible to work 40 hours a week between the hours of 6:00am and 11:30pm and occasional weekends. Currently hiring for Monday-Friday 2:30pm to 11:00pm after completion of training with occasional Saturday or Sunday

Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers. We have over 300 employees, with the main office located in Pickering, Ontario.

Thank you for your application. Only candidates selected for interview will be contacted.

We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure fair treatment for every candidate. We are committed to creating an inclusive, equitable, and accessible environment for all applicants. We welcome and encourage applications from individuals of all backgrounds and identities, including those with disabilities. If you require accommodation at any stage of the recruitment process, please inform us through your applications and we will work with you to meet your needs.

Privacy Notice:
We collect personal information from applicants only for recruitment purposes, in compliance with PIPEDA. By applying, you consent to the collection, use, and limited disclosure of your information for evaluating your candidacy. Your data will be safeguarded and retained only as long as necessary. For questions or to withdraw consent, please notes in your application.

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