Client Care Advisor

Client Care Advisor - Permanent Full-Time  Regular Full Time Oshawa, ON, CA
Salary Range: $52,332.00 To $55,951.00 Annually

Requisition Number:  1340
Terms of Employment:  Permanent, Full-Time

Location:

Thornton Cemetery
Employment Address:  1200 Thornton Rd N, Oshawa, ON L1H 7K4
Hours of Work:
Week 1 - Monday to Saturday
Week 2 - Monday to Thursday
8:30 am to 5:00 pm
Vacancy:  1
Hiring Range:  $52,332 to $55,951 annually
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative.

As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision:  A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission:  MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve.

We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

What we offer:

Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
Wellness resources and benefits including a wellness spending account
Defined contribution pension plan with employer match
RRSP & TFSA options
Enhanced Employee Assistance Program (EAP)
Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
Annual Employee Engagement Surveys and Annual Employee Townhalls
Salary increases, in accordance with company policy
About the Position:
We are looking for a  Client Care Advisor to join our team at  Thornton Cemetery.
The successful candidate will be required to:
Client Engagement & Client Care
Contact families after they have received MPG services to gather feedback, offer continued support, and foster trust in the organization.
Serve as a primary point of contact for client feedback, inquiries, and concerns, maintaining client satisfaction as the guiding principle in all interactions.
Actively listen to clients to understand their needs, clarify concerns, and provide accurate information or solutions, escalating complex issues to the appropriate department or management as necessary.
Handle a high volume of outbound and inbound calls in a professional, empathetic, and efficient manner while maintaining…