Operations Supervisor Digital Business

Position: Operations Supervisor for Digital Business
Location: Whitby

Take charge as an Operations Supervisor for Digital Business at Teleperformance in Waterloo. This full-time role involves mentoring a team to meet and exceed client satisfaction and performance benchmarks.

In the pivotal role of Digital Business Supervisor, your focus will be to develop and guide a team of agents to deliver superior customer service. You will be responsible for ensuring adherence to processes and fostering effective communication within the team. Your customer service management experience will be paramount in achieving operational objectives.

Key Responsibilities:

• Manage team performance and productivity metrics

• Conduct regular team meetings and briefings

• Assist agents with escalated customer issues

• Ensure compliance with company policies and programs

• Analyze performance reports for continuous improvement

Requirements:

• High School Diploma required;
Bachelor's preferred

• Six months of relevant supervisory experience

• Demonstrated ability in customer service environments

• High proficiency in Microsoft Excel and reporting tools

• Strong solutions-oriented mindset and adaptability

Guide a team towards operational excellence and customer satisfaction at Teleperformance in Waterloo.