Customer Service Agent Jodie AI
Job in
Oshawa, Ontario, C1K, Canada
Listed on 2026-10-12
Listing for:
Jodie Inc.
Full Time
position Listed on 2026-10-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Call Center / Support
Job Description & How to Apply Below
Become a Customer Service Agent at Jodie AI, where your expertise helps business owners navigate their AI receptionist setup. Offer support through phone, email, and chat.
As a vital member of Jodie AI’s support team, you will assist US and Canadian businesses from their initial setup to everyday questions. Your troubleshooting abilities will help resolve issues, while clear communication ensures customer satisfaction. By developing help articles from frequently asked questions, you directly contribute to product enhancements.
Key Responsibilities:
• Provide support through email, chat, and phone
• Troubleshoot account and call forwarding settings
• Keep customers up to date on escalations
• Convert common inquiries into help resources
• Facilitate feedback between regions and the London team
Requirements:
• Experience in customer support or software services
• Strong written English and communication skills
• Good judgment regarding customer information
• History of resolving issues effectively
• Familiarity with help desk tools is a bonus
Enhance customer interactions with Jodie AI while driving product improvement through your insights.
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