Client Services Lead, Member Care Centre
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Customer Service Rep
CAAT Pension Plan in Canada seeks a Manager, Client Services to lead the Member Care Centre, oversee daily activities, and enhance the frontline service experience. Reporting to the Director, Client Services, the role stabilises operations, strengthens team capability, and uses data and member feedback to drive continuous improvement.
You will lead all call centre operations to ensure exceptional service delivery and operational effectiveness, guiding strategic initiatives and cross‑functional
This posting is for the Client Services Lead, Member Care Centre role at CAAT Pension Plan, based in Canada.
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If your experience matches this role, we encourage you to apply.
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The position is based in Canada.
This opportunity is part of our work in Management & Operations.
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