Automotive Service Appointment Coordinator

Coordinate automotive service appointments at Guelph Toyota using phone communication, email, and customer information systems. Support exceptional customer experiences through organized follow-through.
The BDC Appointment Coordinator handles incoming service calls and emails within a high-volume, process-driven dealership. You will promote scheduled maintenance, answer inquiries, maintain vehicle and customer records, and complete reminder outreach. The position also requires collaboration with management and fellow team members to address concerns and improve efficiencies. Candidates should value customer choice and demonstrate integrity, initiative, organization, and accountability. Previous dealership service appointment booking experience is preferred, while customer service or administrative experience is required.

Experience with CDK or Dealermine is an asset.

Key Responsibilities:

Handle incoming service calls and appointment emails
Promote recommended scheduled maintenance to customers
Answer inquiries and provide customer assistance
Maintain vehicle and customer information in computer systems
Complete reminder calls and emails for appointments
Requirements:
Previous customer service or administrative experience
Dealership service appointment booking experience preferred
CDK or Dealermine experience considered an asset
Ability to multitask across computer programs and phone conversations
Impeccable organization, prioritization, and follow-through abilities
Bring automotive appointment coordination, customer service, and process-driven organization to Guelph Toyota’s service department.