Service Reception Coordinator

Location: Whitby

Whitby Toyota is seeking a reliable, professional, and customer-focused Service Reception Coordinator to join our team. This role is the first point of contact for customers and plays a critical role in ensuring smooth communication between customers, service advisors, and technicians. The ideal candidate is organized, friendly, and able to manage multiple tasks in a fast-paced environment.

Key Responsibilities  Greet customers in person and over the phone in a professional and courteous manner
Schedule service appointments and manage the daily service calendar
Check customers in and out for vehicle service and repairs
Coordinate vehicle pick-up procedures
Communicate effectively with service advisors and technicians regarding vehicle status
Handle basic administrative duties such as filing, data entry, and payment processing
Maintain a clean, organized, and welcoming front desk area
Ensure company policies and procedures are followed at all times
Utilize dealer management softwares and other technology platforms ie. Google suite

Qualifications & Skills  Previous customer service or reception experience preferred (automotive experience is an asset)
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Ability to multitask and remain calm under pressure
Professional appearance and positive attitude

What We Offer  Competitive hourly wage (based on experience)
Supportive team environment
Training and growth opportunities
Employee discount on service and parts