Service Reception Coordinator

Whitby Toyota is seeking a reliable, professional, and customer-focused Service Reception Coordinator to join our team. This role is the first point of contact for customers and plays a critical role in ensuring smooth communication between customers, service advisors, and technicians. The ideal candidate is organized, friendly, and able to manage multiple tasks in a fast-paced environment.

Greet customers in person and over the phone in a professional and courteous manner

Schedule service appointments and manage the daily service calendar

Check customers in and out for vehicle service and repairs

Coordinate vehicle pick-up procedures

Communicate effectively with service advisors and technicians regarding vehicle status

Handle basic administrative duties such as filing, data entry, and payment processing

Maintain a clean, organized, and welcoming front desk area

Ensure company policies and procedures are followed at all times

Utilize dealer management softwares and other technology platforms ie. Google suite

Previous customer service or reception experience preferred (automotive experience is an asset)

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Ability to multitask and remain calm under pressure

Professional appearance and positive attitude

Competitive hourly wage (based on experience)

Supportive team environment

Training and growth opportunities

Employee discount on service and parts