Event Supervisor | Part-Time | Tribute Communities Centre

Overview  Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary  Working co-operatively and collaboratively with all departments,  Event Supervisors  will provide oversight and Supervision of OVG guest services personnel. The Event Supervisor will coordinate all communication between the event and security staff, and all required departments during events, and be responsible for and ensure safe and enjoyable overall customer and lessee guest experience. There are times that it may be required to work extensive hours including nights, weekends and holidays.
This role pays an hourly rate of $18.00-$20.50
Benefits for Part-Time roles:
Pension matching
This position will remain open until April 17, 2026.
About The Venue  The Tribute Communities Centre is Durham Region’s premier sports and live entertainment facility and is managed by Oak View Group. The Tribute Communities Centre is home to the Oshawa Generals of the Ontario Hockey League, the Oshawa Fire Wolves of the National Lacrosse League, and hosts a myriad of events including concerts, circuses, ice skating and family shows.
Responsibilities   Respond to all fan services needs and call for services
Provide excellent customer service to all patrons and employees
Conduct team briefings and training sessions as assigned
Lead, direct and inspire all event and security team members
Conduct regular inspections of all assigned and deployed positions; ensuring the safety of all fans at all times
Write reports; ensuring accuracy of reported data and proper report presentation
Maintain secure environment throughout Tribute Communities Centre at all times
Act as ambassador for Oakview Group
Evaluate and document event team individual performances
Familiarity with the City of Oshawa and local attractions
Direct Fans with special needs/requests to Fan Services
Support all departments with fan related escalations as required
Adhere to all OVG service standards and policies, including Health and Safety
Work in compliance with the provisions of the Occupational Health and Safety Act
Close attention to detail
Work with enthusiasm and professionalism at all times
Perform any additional tasks as assigned
Qualifications   Demonstrated knowledge of Event Services and affiliated roles & responsibilities
Able to work flexible and sometimes demanding schedules (including: nights, weekends, and holidays)
Excellent customer service, client relations, interpersonal and communication skills
Minimum two years experience in event related role is required
Customer Service specific training is an asset
Strong written and oral communication is vital
Candidate should demonstrate strong leadership and organizational skills and be able to function in a multi-task environment
Must be accurate and detail oriented
Must be physically fit to perform all essential duties/requirements associated with this job
Strong knowledge of Alcohol Control Policies in event driven industry
Possess a valid Smart Serve Certification
Possession of valid Standard First Aid and CPR Certification is an asset
Strengthened by our Differences  United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our  people , improves our  service , and raises our  excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

#J-18808-Ljbffr