Disability Absence Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Reporting to Manager, People Operations (Absence Management). We are seeking a Disability Absence Consultant (12-month contract) to provide expert HR support within HR Shared Services (HRSS) and support Sun Life’s Salary Continuance program. The ideal candidate brings strong HR operations and disability absence experience, sound judgement, and the ability to collaborate effectively across teams.

• Employee Support and Case Administration:
  • Serve as a subject matter expert on the Salary Continuance program, processes and systems; resolve complex disability-related absence inquiries and elevate as needed
  • Provide clear, empathetic guidance to employees on the disability absence process including timelines, required documentation and employee responsibilities
  • Administer Salary Continuance and disability-related absences across the leave lifecycle, including intake, documentation, case monitoring, employee follow-up, return-to-work, payroll status changes and LTD transitions
• Process Improvement and Project Participation:
  • Identify opportunities to strengthen audit controls, cross-functional collaboration, employee experience and escalation practices, and to streamline workflows and reduce manual tasks
  • Participate in Salary Continuance and absence management process reviews and work streams; document findings and share practical recommendations and disability-management best practices
  • Partner with HR stakeholders to develop, test and implement agreed improvements
  • Update process documentation, communication templates and tools to reflect agreed improvements, and partner with Manager, People Operations (Absence Management) to update training materials
• Cross-Functional Collaboration:
  • Coordinate with Payroll, Benefits, Disability Case Managers, Workplace Accommodations, Employee Relations and HR partners to support accurate case administration and a consistent employee experience
• Data, Policy and Compliance:
  • Maintain accurate and timely employee data in HR systems and manage audits, reporting and data quality activities
  • Ensure work complies with Salary Continuance program booklets, benefits contracts, approved process flows, data privacy requirements and applicable laws

• Disability and Absence-Management knowledge
• Operational Case Management
• Employee-Centred Support & Communication
• Process Improvement and Continuous Learning
• Stakeholder Collaboration and Influence
• Risk Awareness, Judgment and Escalation
• HR Systems Proficiency
• Strong Attention to Detail, Data Accuracy and Organization

• The opportunity to move along a variety of career paths with amazing networking potential
• Flexible Benefits from the day you join to meet the needs of you and your family
• We’re committed…