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Job Description & How to Apply Below
Location: Clarington
Drive architectural excellence for enterprise clients as a Director of Technical Account Management. Leverage your extensive experience in platform architecture and lead a high-caliber team to success.
In this impactful role, you will oversee a team dedicated to building long-term technical relationships with strategic Premium Support customers. With a minimum of 10 years in relevant fields, you will influence both team development and client success, ensuring optimal use of integrations and automation. Your strategic and calm leadership will be pivotal in high-stakes scenarios.
Key Responsibilities:
• Guide a high-impact team of Technical Account Managers
• Establish frameworks to enhance account technical health
• Mentor team members on architectural judgment
• Assist clients with critical technical escalations
• Collaborate across departments to ensure account value
Requirements:
• 10+ years in technical support, architecture, or management
• Proven leadership in enterprise technical settings
• Deep understanding of AI and integration platforms
• Strong communication skills for diverse audiences
• Ability to derive insights from technical health metrics
Embrace the opportunity to elevate enterprise client success through sound architectural guidance and support.
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