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Sailpoint Technical Support

Job in Oshawa, Ontario, Canada
Listing for: Yochana
Full Time position
Listed on 2026-06-06
Job specializations:
  • IT/Tech
    Cybersecurity, Technical Support
Job Description & How to Apply Below
Position: Sailpoint Technical Support Yochana
Purpose  Ensure candidates have robust communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.
Communication Skills (Mandatory)   Ability to clearly explain technical concepts in straightforward, customer-friendly language.
Comfortable participating in and leading customer calls.
Structured communication approach (problem > analysis > solution).
Transparent written communication (emails, chat responses).
Asks clarifying questions and avoids assumptions.
Customer Interaction Experience (Mandatory)   Direct customer-facing experience (calls, demos, troubleshooting, KT sessions).
Experience handling customer queries independently or with minimal support.
Understanding of customer expectations around clarity, timelines, and ownership.
SailPoint ISC Functional Knowledge   Basic understanding of SailPoint Identity Security Cloud and its purpose.
Awareness of identity lifecycle concepts.
Conceptual understanding of authoritative vs authentication sources.
High-level understanding of connectors.
Awareness of Tenant Connectivity activities.

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