Job Description & How to Apply Below
Lead impactful community support at Parkinson Canada as the Manager of Support Services. Drive innovation in a multi-channel helpdesk environment while empowering individuals affected by Parkinson's.
As a key leader, you will manage client support services, focusing on integrating clinical and non-clinical expertise with technology. Your experience in service operations will guide the team and ensure high-quality assistance for the community. This role is ideal for someone looking to challenge the status quo and create meaningful change within the field.
Key Responsibilities:
• Oversee helpdesk operations and service delivery quality
• Transform workflows into actionable system requirements
• Manage team workload, coaching, and performance
• Establish quality assurance standards and protocols
• Collaborate on knowledge management and peer support systems
Requirements:
• Bachelor’s degree or equivalent experience
• Minimum 5 years in client services or helpdesk roles
• Proven experience in managing service operations
• Familiarity with service technologies and platforms
• Strong operational judgment and analytical skills
Bring your passion for community empowerment and operational excellence to Parkinson Canada.
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