Job Description & How to Apply Below
The ideal candidate operates with a strategic lens across their entire book of business: delivering results, strengthening relationships, and accelerating revenue – our three pillars of success this year. You will manage a portfolio of clients, partnering closely with internal delivery teams, advisory resources, and sales to ensure every customer realizes the full value of their investment.
Responsibilities Client Success & Delivery Serve as the primary point of accountability for service delivery across a multi‑client portfolio
Facilitate new client onboarding, knowledge transfer, and ongoing support model definition
Manage customer dashboards, budget models, and executive‑facing communications
Monitor and manage ticket resolution quality, escalations, SLAs, and milestone targets
Support instance strategy, quarterly update impacts, and migration planning
Define and maintain project and support scope in partnership with delivery teams
Strategic Advisory & Relationship Management Act as a Trusted Advisor who connects client business priorities to our service offerings
Lead strategic planning sessions and executive business reviews with measurable follow‑through
Build and maintain strong relationships with business administrators, sponsors, and SMEs
Proactively monitor client health and intervene early to prevent satisfaction risk
Translate client needs into actionable delivery plans and internal resource alignment
Escalate and advocate on behalf of clients with a bias toward resolution
Revenue & Business Growth Identify and surface upsell and cross‑sell opportunities from within your client portfolio
Partner with Sales and Transformation (implementation delivery) teams on expansion cycles, and proposal
Participate in prospective client engagements and support sales cycle activities
Collaborate with Transformation on customer transitions and solution continuity
Collaborate with fellow SDMs on quarterly business initiatives and portfolio insights
Contribute to company‑wide client health tracking and staffing alignment efforts
Qualifications Bachelor’s degree in Business, Computer Science, Human Resources, Accounting, or related field (or equivalent experience)
4+ years of experience in service delivery, account management, or customer success—preferably in a consulting environment
Demonstrated experience managing complex, multi‑stakeholder client relationships at a strategic level
Oracle HCM and/or ERP Cloud experience strongly preferred
Familiarity with HR business processes and enterprise application environments
Strategic thinker who can translate business context into proactive service recommendations
Proven ability to build trusted relationships with executive and senior‑level stakeholders
Exceptional communication, facilitation, and executive presentation skills
Commercially minded—comfortable identifying and positioning growth opportunities
Strong organizational skills with the ability to manage a high‑volume, multi‑client portfolio
Self‑directed and capable of managing competing priorities without close supervision
Cooperative mindset with internal teams across delivery, transformation, and sales functions
Work Environment & Travel Remote‑first position for U.S.‑ and Canada‑based candidates
Ability to travel up to 5% may be required
Compensation & Benefits Compensation will vary depending on a wide array of factors including, but not limited to, the specific office location, role, skill set and level of experience.
United States:
Base salary for this position ranges between USD $110,000 - $150,000
Canada:
Base salary for this position ranges between CAD $152,000 - $200,000
Annual incentive compensation potential of up to 20%, paid in quarterly installments.
What…
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