Help Desk Analyst

Are you a recent IT graduate eager to advance your career with a dedicated, community-focused, award-winning company? Tatham Engineering offers the opportunity to join a supportive team that values mentorship and provides challenging, rewarding work. Put your knowledge and experience to meaningful use in an environment where collaboration and learning from experienced professionals are encouraged.
We are seeking a  Help Desk Analyst  to work in the  Information Technology  group based out of either our  Guelph, Barrie or Orillia  office. This position focuses on end-user technical support and IT infrastructure management, and serves as the first point of contact for support requests across multiple channels.
The variety of work provides challenges for the successful candidate to advance their skills and practical experience in a collaborative environment.

Key Responsibilities:

Provide first response to user support requests via phone, email, walk-ins, and ticketing systems
Deploy, configure, and set up new hardware (desktops, laptops, tablets, printers, VoIP phones, and peripherals)
Install software and provide technical support through documentation, training, and troubleshooting
Create and manage user accounts, password resets, and offboarding in Microsoft Active Directory and Office 365
Monitor and maintain IT Support ticket queues with accurate, detailed documentation
Troubleshoot network connectivity, VPN configuration, and infrastructure issues
Support mobile device provisioning and setup for wireless telecom devices (iOS, Android)
Maintain IT asset inventory records and coordinate ordering of IT supplies and replacement parts
Perform routine system updates, health checks, and maintenance on hardware and software
Provide technical onboarding for new employees including email, software setup, and tool access
Perform maintenance of printers, peripherals, and low-voltage equipment (access control, intercom systems)
Assist with special projects, IT initiatives, and ad-hoc technical support as needed
Key

Position Requirements :
Educational background in IT, computer science, or technical support (internship or equivalent foundational experience acceptable)
0-2 years of relevant experience
Knowledge of Windows 10/11, Active Directory, Microsoft 365, and basic networking concepts
Strong troubleshooting skills with excellent customer service and communication abilities
Detail-oriented with strong time management skills and ability to prioritize multiple tasks in a fast-paced environment
Proactive, can-do attitude with willingness to learn and expand technical knowledge
Excellent interpersonal and telephone skills with patience for all technical skill levels
Experience in AI chatbot builds and applied AI workflows would be an asset
Experience or background in a civil engineering firm or similar environment would be an asset
Valid driver’s license and reliable transportation
Why Tatham?  At Tatham, our key values are reflected in everything we do. We aim to be the engineering consulting firm of choice by upholding our core values:  Service, Communication, Teamwork, Relationships & Community . Our company has experienced significant growth by putting these values into action.

What We Offer   Competitive compensation, benefits, health spending account, RRSP matching and profit sharing
Flexible work arrangements and work-life balance
Vacation starting at 3 weeks minimum for all positions – prorated in the first year
Challenging and rewarding work on notable projects
Professional development, training, mentorship program and career progression opportunities
Reimbursement for annual professional dues
Collaborative and engaging workplace environment
Regular office/team socials and recreational outings, including an activity allowance for approved events
Company Information  Tatham Engineering is a Canadian employee-owned, consulting engineering firm that specializes in Coastal, Land Development, Municipal, Structural (Buildings and Bridges), Transportation, Water Resources, Water & Wastewater, Electrical and Mechanical engineering, and provides specialized services in Air & Noise, Climate Resilience and Hydrogeology. The firm was…