Business Systems Analyst Job Oshawa area,Ontario Canada,IT/Tech

Description

Now Hiring

BUSINESS SYSTEMS ANALYST

At Mackie Group, a division of Canada Cartage, we are a diverse, progressive and innovativecompany with multiple business units, Mackie strives for operational excellence in everything that we do. With over 500 highly skilled individuals, our team prides itself on our unwavering commitment to our customer's success.

At Mackie, we search for talented, self-motivated and ambitiousindividuals who are results oriented and see change as an opportunity. Whether you are an experienced professional or just entering the workforce, we offers career opportunities in a wide variety of areas

We are currently have an exciting opportunity for a Business Systems Analyst, in Oshawa. Someone who is equally passionate about serving the community and achieving operational success alongside our dedicated and loyal employees.

Responsibilities:

Analyzing and defining business processes and writing process specifications.

Project Management – Setting Action Plans, Teamwork & Collaboration, Results-Driven, Customer Focus, Management of Project Costs and Timelines

Field incoming problem tickets from end users to resolve application and software issues within databases, and other mission-critical systems.

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

Perform hands-on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications.

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

Maintain and enhance performance of all new and existing software and applications across the organization.

Identify and learn appropriate software applications used and supported by the organization.

Coordinate with department heads to assess departmental application training needs and objectives.

Participate in the design, development, and delivery of software applications training programs and individual classes.

Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.

Develop reports from various business systems as required from users and management

Core Competencies and

Qualifications:

5+ years of relevant work experience in Truck Mate or ERP Systems

Database design/access: understanding of relational database design, data types, Superior skills in SQL.

Strong aptitude for financial data and analysis

A solid understanding of GL entries and data balancing processes

Experience with report development using Crystal Reports

Experience with Microsoft Dynamics GP is an asset

Experience with a WMS is an asset

Well-organized, manages multiple activities with conflicting deadlines, and has solid priority and time management skills

Works interdependently - consulting and collaborating with a variety of internal stakeholders

Successfully pass a criminal background check

Why work for Canada Cartage?

Our Team

We are a family-oriented company with competitive benefits, including extended health and dental, RRSP and Company-Matching pension plans; discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few of the perks; a cohesive team and a positive, hard-working atmosphere. We have fun events throughout the year, like truck rodeos, summer barbeques and driver-appreciation week that regularly bring us together.

It’s important to give back to the communities in which we operate, so we volunteer with and donate to local charities.

We also have Company wide recognition initiatives designed to recognize drivers and staff when they demonstrate outstanding customer service, teamwork and our core values.

Why do we have one of the lowest…