Associate Technical Support Analyst Co-op

Associate Technical Support Analyst Co-op   Job Category :
Other

Requisition Number : STUDE
006824
Posted :
September 29, 2026
Full-Time
Locations  Showing 1 location
Guelph, ON, CAN

Description  Company: CGL
Department: IT - Ent Inf & Ops Serv

Employment Type:

Student (8 months)
Work Model:
Hybrid (2 days in office)
Language:
English is required, French is an asset.
Additional Information:
This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.
As a Technical Support Analyst Co-op, you will join our Technical Platform Support (TPS) team and work alongside full-time analysts resolving second level (Tier
2) incidents for employees across the organization. Your incident queue is the core of the role. On a rotational basis you will also staff Ctrl+Alt+Connect, our in-person tech bar at the Guelph head office, where you will be the face of IT for employees who walk up looking for help – providing quick, friendly triage within a 15-minute window and handing anything longer off to the wider TPS team or the appropriate third level team.

This is a hands‑on role: you will spend your days troubleshooting real problems for real people, building technical depth, and learning how enterprise IT support works end to end. Problem management and Power Platform project work are layered in as you get comfortable.
Technologies you will work with:
Windows 11 in an enterprise environment – troubleshooting the operating system, applications, drivers, peripherals, and device configuration
Microsoft 365 – Outlook, Teams, One Drive, Share Point
Service Now for incident, problem, and knowledge management
Microsoft Power Platform (Power Automate, Power Apps) for project work – exposure or coursework is an asset, not a requirement
Remote-connectivity tools used to support end users
Active Directory, Microsoft Intune, Microsoft Configuration Manager (SCCM), and Cisco Secure Client VPN are all assets
How you will create impact:
Respond to second level (i.e. Tier
2) incidents escalated by the first level Help Desk – this is the primary focus of the role – diagnosing and resolving issues of small to medium complexity by referencing existing documentation, training, and previous experience
Work your assigned incident queue end to end, keeping tickets accurate and up to date in Service Now and escalating to third level teams with complete troubleshooting notes when an issue falls outside of scope
Staff the Ctrl+Alt+Connect tech bar at the Guelph head office on a rotational schedule, acting as the friendly in-person face of IT for employees who walk up
At the bar, provide quick triage within an expedited 15-minute window – Wi‑Fi and network connectivity, application installs, peripheral and docking station setup, password resets, laptop sign‑in and setup, Service Now orders, and laptop returns
Create and document a Service Now incident for every walk‑up interaction, then triage anything that will exceed the 15‑minute window to the wider TPS team or the…