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Senior AI Solutions Architect Customer Success

Job in Oshawa, Ontario, C1K, Canada
Listing for: Genesys
Full Time position
Listed on 2026-10-13
Job specializations:
  • IT/Tech
    AI Engineer (Applied/Software)
Salary/Wage Range or Industry Benchmark: 136000 - 178000 CAD Yearly CAD 136000.00 178000.00 YEAR
Job Description & How to Apply Below
Position: Senior AI Solutions Architect for Customer Success

Genesys in Canada is looking for a Principal AI Solutions Architect to own technical architecture and end-to-end delivery of sophisticated IVR, routing, conversational AI, generative AI, and agentic virtual agent solutions.

You will translate complex business requirements into scalable architectures and production-ready solutions, working with Google Dialogflow and Amazon Lex, and guiding customers across multiple engagements.

We are seeking a motivated Senior AI Solutions Architect for Customer Success to join Genesys in Canada.

Full responsibilities and requirements are described in the listing above.

Learn more about the Senior AI Solutions Architect for Customer Success role in the description above.

We appreciate your interest in this position.

Join Genesys and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

Position Requirements
10+ Years work experience
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