Technical Services Supervisor

Position: Full-time Technical Services Supervisor
Location: Whitby

Full-time Technical Services Supervisor Thermea Spa Village Whitby
Behind the scenes of every memorable guest experience, is a team that ensures all pieces of our village operate to the highest of standards. At Thermea Spa Village Whitby, our Technical Services team keeps our baths, automated building systems and grounds running at their best, so guests can relax without a second thought. We are currently seeking a hands‑on  Supervisor, Technical Services  who thrives on solving problems, isn't afraid to jump into the day‑to‑day, and can balance technical expertise with sound judgement and accountability.

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state‑of‑the‑art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions.

Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being.

Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike.

It takes a village, join us.
Reporting to the Manager of Technical Services, the  Supervisor, Technical Services  will be responsible for overseeing the daily work of the Technical Services department, ensuring safe and efficient execution of scheduled work. The Supervisor will monitor maintenance activities, compliance with procedures and communicate operational impact.

What You’ll Do

Supervise, support and coach team members while respecting established policies and procedures

Ensure pool equipment and records are maintained as per regulation and internal standards

Follow up regularly on work progress to determine status, quality and ensure execution within established deadlines

Ensure that maintenance work complies with health and safety, environmental and quality standards

Respond to emergency maintenance situations as needed

Provide hands‑on support and act as backup for team members when needed

Maintain communication with operations on the timing and status of work that impacts operations and downtime of assets

Review completed work orders for accuracy, completeness, and quality standards

Participate in the creation of maintenance procedures for repetitive or critical work and solicit recommendations from employees for improvement—optimization of periodic work (preventative maintenance, predictive maintenance and inspections)

Coordination and scheduling of service providers

Manage the weekly schedule and inform the team of planned work

Assess backlog, future work requirements and confirm work – develop job scopes, provide labour estimates, identify required parts/materials.

What You Bring

Strong knowledge of building maintenance systems, including mechanical, electrical, automated systems

Proficiency with CMMS tools and maintenance processes (preventative, corrective, predictive)

Solid understanding of health and safety standards

Strong leadership qualities and ability to supervise multidisciplinary teams

Effective communication skills, both written and verbal

Problem‑solving and decision‑making abilities in both routine and emergency…