National Operations Manager - Outland Youth Program

BE THE DRIVING FORCE BEHIND ONE OF CANADA'S MOST IMPACTFUL INDIGENOUS YOUTH EMPLOYMENT PROGRAMS

In this national leadership role, you will guide strategy, develop exceptional leaders, foster trusted community partnerships, and ensure OYEP delivers measurable results for youth, communities, and partners nationwide

• Competitive salary: $80,000 - $105,000 annually
• Comprehensive benefits package
• $500 annual Health Spending Account
• $500 annual Wellness Benefit
• RRSP matching
• Paid travel
• Excellent work-life balance
• Growth and advancement opportunities within a national organization
• A leadership role with autonomy, influence, and the ability to drive change
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader

The OYEP National Operations Manager is a senior national leadership role within RHS and a member of the RHS management team. Reporting to a Regional Operations Director, this position is accountable for translating OYEP strategy into safe, consistent, high-quality operations across Canada. The role leads the Regional Operations Managers, represents OYEP with employees, clients, Indigenous communities and partners, and ensures that program commitments, partner goals, safety requirements, service standards, and approved budgets are achieved.

This is the stakeholder-facing and employee-facing leadership role. It owns operational execution and people leadership, while partnering closely with the Program Enablement, Finance and Compliance Manager, who owns the financial control, funding, reporting, governance, and compliance framework.

• Support OYEP strategy development and operation
• Lead Regional Operations Managers to achieve operational goals
• Monitor performance, manage risks, and drive continuous improvement
• Align program delivery with youth, community, partner, and labour market needs
• Coordinate national resources, scheduling, mobilization, and program readiness

• Provide direct leadership, coaching, mentorship, and performance management to Regional Operations Managers and national operations support roles
• Establish clear expectations and operating rhythms, including regular performance reviews, planning meetings, field follow-up, and completion tracking
• Guide workforce planning, recruitment, onboarding, training, succession planning, and development for OYEP operational teams
• Build a respectful, inclusive, collaborative, and high-performing culture
• Hold leaders accountable

• Represent OYEP and partner organizations with communities and stakeholders
• Build and maintain relationships with Indigenous communities
• Lead stakeholder engagement, communications, and issue resolution
• Represent OYEP at community and industry events
• Ensure partner commitments are achievable, funded, and delivered

• Contribute operational plans and staffing needs for budgets and forecasts
• Guide program delivery and address budget or performance issues
• Review regular financial and operational performance information
• Oversee operational and spending decisions
• Provide accurate data for reports, forecasts, invoices, audits, and updates

• Champion a strong safety culture and compliance
• Ensure alignment with Dexterra HSE standards
• Provide required training, onboarding, and supervision
• Ensure use of approved safety systems and programs
• Lead incident management and continuous improvement
• Escalate safety, operational, and business risks promptly

• Expand partnerships and program impact
• Support funding, business development, and workforce…