Service Supervisor Cat

Position: Service Supervisor at Toromont Cat
Elevate customer satisfaction as the Service Supervisor at Toromont Cat, a leading Caterpillar equipment dealer. Lead a technician team while managing service operations in a full-time role.

As a Service Supervisor, you will be pivotal in connecting corporate initiatives and team performance while exceeding customer expectations. Your experience in a supervisory position will help cultivate top-notch service from our technicians. With a strong focus on health and safety, you will also contribute to operational efficiency and training for continuous improvement.

Key Responsibilities:

• Lead a team of technicians to meet service standards

• Schedule work orders to ensure shop productivity

• Train and coach staff for improved performance

• Manage customer service inquiries and follow-up on repairs

• Create quotes and prepare invoices for all services

Requirements:

• Minimum post-secondary education required

• At least 3 years of supervisory experience

• Class 5 driver’s license and ability to obtain required certifications

• Technical experience is a plus

• Bilingualism considered an asset

Play a crucial role in meeting customer needs and operational excellence at Toromont Cat.