Service Manager Group

Position: Service Manager at 401 Group
Location: Whitby

Join the 401 Group as a Service Manager and elevate customer experience while leading a high-performing team in Renfrew. Drive service excellence with your management skills and industry experience.

As Service Manager, you will oversee daily operations of the service department, managing technicians and optimizing workflows. This leadership role is crucial for ensuring customer satisfaction and departmental profitability. Your focus will be on developing a culture of excellent service through effective training and team management.

Key Responsibilities:

• Manage department profitability by analyzing financial statements

• Train and coach service staff for exceptional customer interactions

• Implement service policies to enhance customer experience

• Maintain inventory and oversee parts ordering processes

• Ensure compliance with health and safety regulations

Requirements:

• Minimum 5 years in automotive service industry

• 2+ years of management experience required

• Chrysler or domestic dealership experience preferred

• Strong communication and time management skills

• Ability to adapt and multi-task in a dynamic environment

Lead a customer-focused and efficient service department, shaping the future of automotive care at 401 Group.