Retail Lead at FIKA

Position: Retail Experience Lead at FIKA
Location: Clarington

Elevate your retail career with FIKA as a Retail Experience Lead. This role involves team supervision, exceptional customer service, and maintaining store standards in a dynamic retail environment.

FIKA is a modern cannabis retail brand with flagship locations in Toronto. As a Retail Experience Lead, you will oversee daily operations and ensure a high level of customer service. Your expertise in retail sales techniques and team motivation will contribute to an engaging retail experience while managing store compliance and presentations.

Key Responsibilities:

• Open and close retail store, including managing alarms

• Greet customers and model exemplary service behaviors

• Assist with employee onboarding and ongoing training

• Maintain store standards and address customer complaints

• Motivate the sales team to achieve performance targets

Requirements:

• 2 years of retail industry experience required

• High school diploma or GED mandatory

• Provincial Cannabis Certification needed

• Strong customer service and troubleshooting skills

• Clear criminal record for employment

Drive retail excellence, customer engagement, and team motivation at FIKA's innovative cannabis retail locations.
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