Lead Retail at FIKA

Position: Lead Retail Experience at FIKA
Drive exceptional customer service as a Retail Experience Lead with FIKA in Toronto. Oversee staff, manage daily operations, and exceed customer expectations daily.

FIKA seeks an experienced Retail Experience Lead to supervise retail operations in a flagship location. This position involves opening, closing, and maintaining store standards while ensuring a positive shopping experience. Candidates should have strong customer service and retail knowledge to guide a team effectively and handle any operational challenges.

Key Responsibilities:

• Open and close the retail store, managing alarms securely

• Greet and assist customers while modeling exemplary conduct

• Provide high customer service, suggesting new products

• Train team members and ensure their ongoing education

• Handle all customer complaints professionally and efficiently

Requirements:

• 2 years of retail experience preferred

• High school diploma or GED is required

• Clear criminal record and provincial cannabis certification

• Proven cash management experience

• Familiarity with sales software and quick adaptability

Combine leadership in retail with outstanding customer service at FIKA.
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