FIKA Retail Experience Supervisor

Location: Clarington

Join FIKA as a Retail Experience Supervisor and enhance retail operations. This essential role focuses on staff leadership and customer satisfaction while ensuring compliance across the store.

As part of FIKA’s vibrant team, you will play a crucial role in managing store operations and providing exceptional customer service. Your knack for retail strategies and commitment to educating the team will help deliver an outstanding shopping experience. You will embody FIKA’s high standards by overseeing daily operations and supporting staff during their shifts.

Key Responsibilities:

• Supervise staff and manage daily retail operations

• Create strong customer relationships and communicate product knowledge

• Implement sales strategies and motivate team performance

• Manage customer complaints professionally and promptly

• Maintain compliance with store policies and regulations

Requirements:

• High school diploma or GED is required

• 2 years of experience in a retail setting

• Provincial Cannabis Certification required

• Ability to manage cash and financial transactions

• Clear criminal record to qualify for employment

Lead customer engagement and retail operations effectively with FIKA's passionate team.
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