Lead Retail at FIKA

Position: Lead Retail Experience Role at FIKA
Join FIKA in Oshawa, Ontario, as a Retail Experience Lead and contribute significantly to redefining cannabis retail. Elevate customer interactions while managing daily operations and staff training.

In this leadership role, you will oversee essential functions such as store openings, cash management, and staff supervision. Your insights will help shape the team's approach to customer service and product knowledge, ensuring a high standard is consistently maintained. FIKA values leaders who model best practices and uplift team morale through education and support.

Key Responsibilities:

• Manage store opening and closing procedures

• Assist customers and build lasting relationships

• Facilitate training for new team members

• Handle customer complaints and escalations

• Drive team motivation to achieve sales goals

Requirements:

• Minimum 2 years of retail experience

• High school diploma or GED required

• Must have a clear criminal record

• Provincial Cannabis Certification necessary

• Excellent conflict resolution skills required

Guide your team towards delivering memorable customer experiences and thrive with FIKA.
#J-18808-Ljbffr